We have dedicated support team working round the clock to solve customer issue. so you won’t see typical product support got exhausted in couple of month after launch. i will explain how we handle support
- We have Development team working Monday- Friday from 10am – 9pm IST
- We have some tech guy for support after office hours
- We have on call guy every weekend,so some one must be available every weekend to help.
- you will get 100% support from technical guys, instead of bugging non technical staff
We are working hard to provide 24 x 7 support.we try to achieve following
- Get Ticket resolved in one day
- Provide quick reply, typically you will get response in 30 mins maximum ,but you might receive slow response during our sleep time.
- We try to provide solution for every single customer,we hear all your future request ,improvements etc..
Make sure you do following while submitting ticket
- While submitting tickets, provide as much information possible ,like wordpress login,cpanel details ,screenshots etc,so we dont want to wait for you to provide
- please use registered email id for submitting ticket
If you have any issue with our support, you can skype me. my skype: firstname.lastname@example.org. i am also monitoring ticket ,trying to provide top notch support.