New Features – June 2017 (Coming soon)

we are working on new features every month and going to update here. if you want to request new features please submit ticket.

June Release

  1. Two Step Authentication
  2. Multi Client Profile
  3. Notification Mail
  4. 1click dashboard more features
  5. Clone post
  6. 1click wp  access (without login)
  7. Bulk comment Delete option

Status : Development

 

How we handle support

We have dedicated support team working round the clock to solve customer issue. so you won’t see typical product support got exhausted in couple of month after launch. i will explain how we handle support

  1. We have Development team working Monday- Friday from 10am – 9pm IST
  2. We have some tech guy for support after office hours
  3. We have on call guy every weekend,so some one must be available every weekend to help.
  4. you will get 100%  support from technical guys, instead of  bugging non technical staff

We are working hard to provide 24 x 7 support.we try to achieve following

  1.  Get Ticket resolved in one day
  2. Provide quick reply, typically you will get response in 30 mins maximum ,but you might receive slow response during our sleep time.
  3. We try to provide solution for every single customer,we hear all your future request ,improvements etc..

Make sure you do following while submitting ticket

  1.   While submitting tickets, provide as much information possible ,like wordpress login,cpanel details ,screenshots etc,so we dont want to wait for you to provide
  2.  please use registered email id for submitting ticket

 

If you have any issue with our support, you can skype me. my skype: giri@wpblazer.com. i am also monitoring ticket ,trying to provide top  notch support.

New Features – May 2017 (Coming soon)

we are working on new features every month and going to update here. if you want to request new features please submit ticket.

May Release

  1. Manage Multi site irrespective of groups ( you can manage multi sites easily ,even upto 10k sites in single dashboard)
  2. Multi select option at interface
  3. Updates notification email
  4. Client Management improvement.
  5. 1click dashboard
  6. Backup Pro
  7.  Restore option through plugin

Status : Development

Backup pro –
Its advanced backup method, when we launch product  each time, some people are having backup issue due to their server restriction. our plugin is working good for 96% of users, only some are having issue. based on customer issue, we designed new unique backup solution to address following issue

  1. struck with your  php time out issue
  2. struck with memory exhausted issue
  3. struck with older php version
  4. Your database is too big
  5. Your website is huge say 15 gb
  6. Your server provider had blocked backup modules
  7. Your server provider kills long running job in backend
  8. Don’t need to depend to third party storage space  and paid huge money for storing backups

Server issue continues ,to provide our unique solution we did backup pro (for pro users) and it has following features

  1. Backup process is depend on our infrastructure and not customer server
  2. Can run backup process for long time even 10 hrs  or more .
  3. Never have php time out issue,php version issue,job kill issue as it depends on our server.
  4. store your backups in our cloud server

 

I will mail you when we launch this .

 

 

 

 

New Features – April 2017

we are working on new features every month and going to update here. if you want to request new features please submit ticket.

April Release

  1. Cloud backup improvement (live)
  2. More shortcuts at site dashboard  (live)
  3. Improvement in site load performance (Moved to next month)
  4. Updates improvements (live)
  5. Improved training videos (MY WP ,Developer portal,Whitelabel portal Live)
  6. Updates notification email Moved next month)
  7. Unlimited cloud backup space (for pro user) (live)

Status : Released on April 20 2017

Expected Release date : April 20 2017

Cloud backup improvement:

We are working on following features.

1. Improved zip methods suitable for all servers.

2.Delete old backups on cloud spaces like Dropbox,Amazon s3 etc..This will help user to avoid deleteling old backup manually.

3.Restore option (available on request)

4.Unlimited cloud space for your backup.introducing My vault for backup storage in addition to  plugin/themes,media storage